Return & Refund Policy
At LIGHT BY DESIGN, INC, our mission is to provide high-quality lighting products along with dependable and professional customer service. We want every customer to feel confident and satisfied with their purchase. If for any reason your order does not meet expectations, our return and refund process is designed to be clear, fair, and hassle-free.
Return Eligibility
We accept returns within 30 days of the delivery date. To be eligible for a return, all of the following conditions must be met:
- Item(s) must be unused, uninstalled, and in original condition
- Item(s) must be returned in the original packaging, including all components, manuals, and accessories
- Proof of purchase is required
Returns requested after the 30-day period will not be accepted.
If an incorrect item was ordered by the customer, return shipping costs will be the customer’s responsibility.
Return Method
All returns are accepted by mail only.
We do not accept in-person or in-store returns at this time.
Return Label
For eligible returns that meet our return criteria, a return shipping label may be provided upon request.
If the return is due to a customer ordering error, change of mind, or incorrect product selection, return shipping costs may be deducted from the refund amount.
To return an item:
- Securely repack the item in its original packaging
- Attach the return shipping label to the package
- Drop off the package at the designated shipping carrier location
If you require a return label or return instructions, please contact our support team before sending the item back.
Restocking Fee
There is no restocking fee for approved returns that meet the return eligibility requirements.
Damaged or Defective Items
If your order arrives damaged or defective, please follow the steps below:
- Take clear photos of the damaged or defective item(s) and packaging
- Contact our customer service team within 7 days of delivery
- Email the photos along with your order details to [email protected]
Claims submitted after 7 days of delivery or without photo documentation may not be eligible for a refund, replacement, or store credit.
Refund Processing
Once your return is received and inspected, please allow up to 7 business days for the refund to be processed.
Refunds are issued to the original payment method used at the time of purchase. Processing times may vary depending on your payment provider.
Shipping Information
- Order Processing Time: 0–2 business days
- Estimated Transit Time: 3–5 business days
- Estimated Total Delivery Time: 3–7 business days
- Order Cut-Off Time: 5:00 PM
- Shipping Method: Standard Shipping
- Shipping Region: United States only
Contact Information
If you have any questions regarding returns, refunds, or your order, please contact us using the information below:
Business Name: LIGHT BY DESIGN, INC
Business Type: Florida Corporation
Owner: Julie Pittman
Document Number: P04000010840
FEI / EIN Number: 30-0236919
Phone: +1 850-995-1616
Fax: +1 850-995-4549
Email: [email protected]
Business Address: 7232 Scenic Shores Dr, Milton, Florida 32583, USA
Business Days: Monday – Thursday
Business Hours: 9:00 AM – 4:00 PM